Customer Privacy Policy

Perera and Sons (Bakers) (Private) Limited is a company registered in the Democratic Republic of Sri Lanka with the company registration number PVS 4685 and the registered office located at No. 122 – 124, M D H Jayawardena Mawatha, Maddinnagoda, Rajagiriya.

Your privacy is very important to us and we will ensure that the personal data we collect about you will be treated with utmost care. This policy will inform you on how we handle your personal data when you avail any of our services, such as placing a catering order through our website or an outlet, giving an order for a cake at an outlet or our head office.

Therefore, by continuing to avail our services, you agree that you have read, understood and agreed to this privacy policy.

  • What type of data do we collect?
    • Personal Data – This mainly focuses on identity data, which includes your first name, last name, gender, date of birth.
    • Contact Data – Email address, mobile number, residential address, fax number
    • Corporate Data – Company name, contact number, address
  • How do we collect data?
  • Given below are the different methods used by us to collect data from and about you

    • Customer Information/loyalty Form – A form filled by you to share your personal data with us and/or to register with our P&S Family First Loyalty Program.
    • Cake Ordering Form – A form filled by you for giving cake orders
    • Catering Form – A form filled by you for catering orders or other food orders
    • Website Catering Inquiry Form – A form filled by you for catering quotations on our P&S website
    • Online Orders – Food order requests you make through our Social Media channels
    • Social Media
      • When you win a competition through our social media channels
      • When we request information from you regarding an inquiry/complaint which was made by you
  • How we use the data we collect?
  • The data we collect shall only be used for legitimate purposes related to conducting and managing our business in order to provide you the highest standard of service through our network of outlets and offices. We shall ensure that there is no negative impact on you as a result of our use of data collected from you.

  • Purposes for which the data will be used
    • To process and administer any catering/birthday orders or other requests you make in connection with our services
    • To manage our relationship with you
      • Improving our customer service
      • Asking you to take a survey or submit a review
      • Notify you about changes to our Privacy Policy
      • Enable you to partake in draws and competitions
    • Marketing
      • Notify you about personalized promotions and special offers
      • Notify you about new outlet openings
      • Inform you about our brands, products, events or other promotional purposes
    • Third Party Marketing

      We will request your express consent before we share your personal data with any third-party company for marketing purposes

  • Opting out

    You may withdraw your consent to:

    1. receive promotional text messages or emails and / or
    2. share your personal data with any third-party organization for marketing and / or any other purpose any time, by contacting us.
  • Disclosure of Personal Data
  • We will only share the data we collect within the Perera & Sons Group of Companies and no external party shall be given access to your data without your expressed consent.

  • Security of Data
  • We shall store the data collected from you securely in storage locations at our corporate premises or/and on the cloud that are completely under our exclusive control. We have taken suitable security measures to safeguard your data and to prevent it from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. Your personal data will only be accessed by our marketing employees on a need-to-know basis. They shall process such data strictly according to our instructions. They are subject to a duty of confidentiality.

  • Complaints
  • If there are any comments, questions or concerns about the contents of this Privacy Policy or about how we utilize your information, please do not hesitate to contact us and we shall extend our fullest support to resolve the same.